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Executive Housekeeper - Fairfield Inn & Suites White Marsh, Baltimore

Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?
Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. Having tripled in scale since 2014, ONE Lodging currently operates close to 120 hotels totaling more than 12,000 guestrooms across nearly 35 states in the U.S. and one province in Canada.
At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.
We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.
To learn more about us, please visit www.onelodging.com.
BIG PICTURE:
As a highly visible member of the property's Leadership Team, the Executive Housekeeper serves as a key support resource to the operation. Working in close partnership with other department heads, the Executive Housekeeper will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel. They will ensure that guest requests are responded to promptly, and they will direct their team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces.
The Executive Housekeeper will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
CORE ACCOUNTABILITIES:
Monitor and evaluate all housekeeping/laundry department daily activities
Establish and review departmental standards, guidelines and objectives.
Oversee administrative processes such as departmental staffing, training and budgeting to
ensure proper planning and organization.
Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency,
exceptional service and guest satisfaction at all points of contact.
Drive effective communication across the housekeeping and laundry departments to ensure
consistency, cohesiveness and clear understanding of objectives and priorities.
Issue supplies and equipment as needed and participate in regular inventories to ensure
proper supply levels.
Intervene, assist and document instances of guest or employee incidents.
Approve and process vendor invoices and perform other accounting-related functions as
necessary.
Maintain the integrity of the hotel's compliance with the company's safety and security
programs, particularly for HazMat, Bloodborne Pathogens, MSDS and OSHA.
Ensure adherence to all company and brand policies, practices, procedures and guidelines.
Maintain and communicate an up-to-date body of knowledge regarding proper use of and
maintenance of laundry equipment, chemical usage and care of linens.
Make recommendations and implement necessary changes to meet and exceed company
objectives and to enhance service and operational efficiency.
Work with Chief Engineer in executing projects related to floor care, deep cleaning and
routine maintenance of public spaces, guest rooms, back of house areas, pool and grounds.
Maintain on-going communication with hotel department heads regarding the specific and
overall condition of rooms and public spaces.
Support effective Energy Management programs as directed.
Anticipate and follow through on guests' service needs.
Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
Perform other duties as needed and as directed by General Manager, Assistant General Manager, Chief Engineer, Sales Director and other leadership team members.
REQUIRED ATTRIBUTES:
A minimum of 3 years' previous Housekeeping department leadership experience, to include successful management of a large staff and focus on exceptional guest service.
Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
Tech savvy, with proficiency in Microsoft Office programs.
Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible character, with exceptional follow up and attention to detail.
Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Previous experience with Hilton brands is a major plus.
Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Must be able to stand, sit, or walk for an extended period of time.



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