Customer Service Representative

Job Description
Customer Service Representatives are enthusiastic and bright team members who articulate and sell the out of this world feeling of indoor skydiving in an upbeat and confident way. CSRs have strong communication skills and exceptional customer service attitude and are the first point-of-contact for most iFLY customers.
Responsibilities include:
Greeting customers with a positive and friendly attitude, getting them excited about the experience, and assisting them with their reservation in a timely and effective manner
Attracting potential customers by answering product and service questions, suggesting information about our other services, and clarifying the concept of our unique product
Maintaining a professional demeanor and speaking with articulation during face-to-face or phone interactions with potential customers
Ability to multi-task while attending to high volumes of phone calls and customers in tunnel. Answering phones, processing new reservations, and re-scheduling existing reservations
Sales and up-selling. Recommending different product upgrades that best fit the customers needs
Resolving product/service problems by clarifying the customers complaint, selecting the best solution to solve the problem, expediting the correction and following up to ensure resolution
Maintaining customers financial accounts and correctly processing payments
Additional duties include, and are not limited to: stocking merchandise, cleaning and maintaining the facility, operating and controlling the wind tunnel, and inventory control
Customer service focus required
Experience in retail sales or hospitality, as well as point-of-sale technology
Confident phone interaction
Ability to resolve conflict, multi-task, and analyze customer needs
Friendly, upbeat, compassionate, personable
Team player attitude, integrity, punctuality, and a professional appearance.
Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers
Basic computer skills required

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