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Customer Service Representative

Kforce has a client in search of a Customer Service Representative in Nottingham, Maryland (MD).Essential Functions:
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments; Recommends potential products or services to management by collecting customer information and analyzing customer needs; Prepares product or service reports by collecting and analyzing customer information; Contributes to team effort by accomplishing related results as needed
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Market Knowledge
Documentation Skills
Listening
Phone Skills
Resolving Conflict
Analyzing Information
Multi-tasking
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours


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