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IT Service Desk Technician

job summary:

IT Service Desk Technician


IT Service Desk Technician performs workstation, computer, hardware, and software installation, configuration, troubleshooting, and repair for an enterprise level organization. This is a Direct hire role in Baltimore County area working in a team environment.


 
location: Nottingham, Maryland
job type: Permanent
salary: $45,000 - 50,000 per year
work hours: 9 to 5
education: Associate's degree
experience: 2 Years
 
responsibilities:

This position is primarily a phone support role.



  • Providing first-level support via telephone, email, and/or instant message
  • Troubleshooting hardware, software, applications, network, user access, and other related issues
  • Creating tickets and documenting actions in ticketing system
  • Basic Active Directory experience (move add, delete)
  • VOIP support experience to include reset pin
  • Achieving metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests
 
qualifications:

Candidates should understand and have a proven track record with:



  • Bachelor's degree in Information Technology or related field preferred
  • Associate's degree in Information Technology or related field required


    • Certifications (such as A+ or Network+) can be substituted for Associate's degree
  • 2-3 years of experience in Help Desk or IT support required
  • Experience with the following highly preferred:


    • Windows 10 and Server 2012

Qualified candidates should send a resume to adam.daley@randstadusa.com


At this time, our client is only able to consider candidates that are eligible to work for any employer in the United States without sponsorship.


 
skills: Windows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.



Company Description:

Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to in-house, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 31,100 corporate employees working from its nearly 4,700 branches and in-house locations in 40 countries.


We are a company built on a deep network of expertise that crosses industries and geographies. We recognize that talent comes in different forms, that every business has its unique challenges and opportunities. And our recruiting experts are skilled at marrying talent and business—identifying the ideal professionals for an organization’s culture and its teams, its needs and its goals.




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